Performance Golf
Cars, Inc.
Terms &
Conditions
With Over 50 Years Of In-House Golf Car Experience Behind Us, We Like To Thank
You For Visiting Our Web Site And That You Have Had A Great Experience
With Performance Golf Cars, Inc. We Also Want You To Know We Greatly Appreciate
You Taking The Time And For Choosing Our Company For Your Golf Car, Street
Legal Golf Car, Utility Vehicle & Burden Carrier Needs.
Performance Golf Cars, Inc.
Effective February 24, 2009
We Strongly Recommend That You Read This Entire Page And Print It For Your Records
And Future Reference. Should You Have Any Questions Or Concerns, Please
Contact Us Directly By Phone Or Email Which You Can Find At The Very Bottom Of
This Page.
We strongly recommend when you receive
your order that you inspect it immediately.
1-By placing an order with Performance
Golf Cars, Inc., either online or by telephone, you are agreeing to and
consenting to the following terms of (this) our return policy with terms &
conditions.
2- We do NOT REFUND ANY SHIPPING CHARGES unless there is an error with the
order that is our fault. If there was an error that was our fault, you can
request a RS Label (Return Service) which is prepaid by Performance Golf
Cars, Inc. Our Return Service Carrier Is Exclusively UPS. We do not use any
other carriers for Return Service.
3- An RMA number (Return Manufacturer Authorization) is required for all
returned or exchanged items, regardless of the circumstances; you may request
an RMA number via email (Returns@PerformanceGolfCars.Com)
or via Telephone (954-977-4151). When requesting an RMA number, please
include your name, the pertinent order number and the specific reason(s) for
your request. *note: a credit memo may be issued as a pdf attachment in our corresponding
email and that credit memo number is also our internal & your RMA number.
You will need to have Adobe Acrobat Reader to view the PDF attachment.
You can Download the software here at the following Web Address: http://www.adobe.com
4- All returned items must be shipped back to Performance Golf Cars, Inc.
pre-paid: NO COD Packages are ever accepted. We strongly recommend that you
send your return back with a tracking number so you may have proof that the return
was received. Performance Golf Cars, Inc. will not be responsible
for returns sent without customer’s verification that return was
received.
5- All Items are only eligible for return or exchange within 15 days of receipt
of your purchase.
6- Any items returned without an RMA number will be refused.
7- All returns are subject to a 20% restocking fee due to our supplier’s
policies.
8- Items must be returned in original resalable condition; any items with signs
of use or installation damage will not be refunded, exchanged or issued a
credit for.
9- Custom and special order products are not eligible for return or exchange.
10- Items that are in error due to incorrect information provided by the
customer are not eligible for return or exchange.
11- All electrical components are not eligible for return or exchange; this
includes, but is not limited to: electric motors, electronic speed controllers,
switches of any type, solenoids, relays, electronic circuitry, charge
indicators, battery chargers, gauges, horns, speedometers, diodes, ignition
parts, coils, igniters, voltage regulators, and starter/generators, unless
covered by a expressed written manufacturer's warranty. Furthermore, the
following items or products are not returnable or exchangeable; lift kits,
cargo boxes, clutches, Tools, & Tool Removal items and any custom parts
orders. Please (click the More Info & Parts #'s) Link For Each
Part or Accessory for Important Details because there might be specific return
policy guidelines that are final sales items for that particular part or
accessory.
12- If you have any trouble or questions regarding selection of the right
components please
call us at (954) 977-4151 so we can help you order what you need.
13- If your package arrives damaged, it is solely the customer’s responsibility
to report it to the responsible carrier immediately or simply refuse delivery
of the package. There are no acceptable excuses and is strictly enforced.
14- If the package was damaged in transit, the carrier is liable and will
return the package to us at no cost to you.
15- If the package appears to be intact, but an item inside has been damaged
during transit, or your order was shipped short, you have three business days
to report it to us so that we can file a damage report with the carrier and or
replace missing parts shipped short. *Note: Performance Golf Cars, Inc. Takes Great Preventative Measure To Ensure Your Order
Accuracy By Triple Checking Each Package Along With Documentation
That It Was Packed Properly And All Parts Were Put Into The Package...
16- All shipments are delivered without signature
requirement by default; if your order is to be shipped with a signature
requirement, please request this in the 'Customer Notes' text area of the final
billing page.
17- Please Be Advised: if a package is delivered without a signature
requirement, once the package is left at the final destination, Performance
Golf Cars, Inc. and the shipping company are not
responsible for lost, stolen or damaged goods.
18- Returned product(s) must be boxed with sufficient packing material to
adequately protect the contents. Products that are returned to us damaged as a
result of inadequate packaging on the part of the customer will NOT be eligible
for credit or exchange. Include your name, address, daytime phone number and
order number along with the last four digits of the original credit card
number.
19- If you ordered the wrong product by mistake please let us know what product
you would like to have in exchange. You have 15 days To Do So. After 15 Days
The Part(s) Are Yours And The Sale Is Final.
20- Defective Parts are subject for exchange only within 15 days of receipt of
your order. Should the part(s) be defective Blockbuster Golf Cars, Inc.
Reserves the right to replace and exchange the part(s) free of charge within 15
business days or asap of your initial order and upon the customers return of
the defective part(s) for inspection and final approval by Performance
Golf Cars, Inc. Under no circumstances the
defective part(s) are not eligible for credit or refund.
21- There are NO cash refunds Or Checks Issued. Credit refunds will only be
made to the credit card used for the original purchase.
22- You may send the package back with a clearly written RMA number on the
outside of the package, either via UPS, USPS or Federal Express ground service
only. Again we do not refund shipping cost unless we sent you the wrong part.
23- Once we receive the return, we will then process the return and promptly
issue an appropriate credit or refund.
24- We will not ship a replacement part before receiving the returned part
unless you are willing to pay in advance for the replacement part along with
shipping charges.
25- All returned parts will be subject to inspection to determine the condition
of the returned merchandise; any credit or refund will be prorated based on the
condition of the returned item.
26- The credit or refund amount may be less than the original payment based on
the condition of the returned items.
27- Performance Golf Cars, Inc. is not
responsible for ANY labor costs which was incurred as a result of the
installation of any incorrect or defective parts or if the correct parts are
installed in a manner inconsistent with the instructions given in the
appropriate vehicle manufacturer service manual. All products we sell require
to be installed and performed by a qualified Golf Car repair technician.
Performance Golf Cars, Inc. may request Certification for verification as proof
that the technician is certified by a major Golf Car, Utility or Burden Carrier
Company such as but limited to E-Z-Go, Club Car or Yamaha and persons. Failure
to provide certification as such upon request will result in default by the
customer and voids any claims whatsoever for credit or return.
28- End users (do it your selfers) customers who install their the parts we
sell, who are not qualified and experienced, or not certified repair
technicians void any warranties, claims, and Lawsuits and hold harmless
Performance Golf Cars, Inc. for loss, injury or damages. Certification may be
requested as proof that the technician is certified by a major Golf Car,
Utility or Burden Carrier Company such as but limited to E-Z-Go, Club Car or
Yamaha and persons.
29- This Entire Terms & Condition s Are Governed By The State Florida Laws
And The Order Number Assigned To The Customer Name Who Appears On This Order
Only.
30- This Entire Return Policy And Our Entire Web Site Is Subject To Change
Without Any Written Or Prior Notice.
Print These Terms & Conditions
To Request a return
via email at returns@performanceGolfCars.Com or call 954-977-4151
Again, Performance Golf Cars, Inc. Thanks You Very Much for Your
Consideration & Choosing Our Company for Your Golf Car Needs.
Sincerely,
Performance Golf Cars, Inc.
1876 N.W. 54th Avenue
Margate, Florida 33063
Phone: 954-977-4151
Fax: 954-977-4139
Email: returns@PerformanceGolf Cars.Com